At PalsNet, we believe privacy is a fundamental right. This Privacy Policy explains how we collect, use, protect, and share your information when you use our global friendship platform. We're committed to being transparent about our practices and giving you control over your personal data.
Information You Provide:
- Account information (name, email, username, password)
- Profile details (bio, interests, age, location, profile picture)
- Friendship ads and their content
- Messages sent through our platform
- Reports and feedback you submit
Information We Automatically Collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Log files and analytics data
- Cookies and similar tracking technologies
We use your information to:
- Provide and maintain our friendship platform services
- Match you with compatible friends based on interests and preferences
- Enable secure messaging and communication features
- Personalize your experience and improve our recommendations
- Ensure platform safety through moderation and security measures
- Send important notifications about your account and platform updates
- Respond to your support requests and feedback
- Analyze usage patterns to improve our services
- Comply with legal obligations and enforce our Terms of Service
We do NOT sell your personal data to third parties.
We may share your information in these limited circumstances:
- With Other Users: Profile information you choose to make public, friendship ads, and messages you send
- Service Providers: Trusted third parties who help operate our platform (hosting, analytics, security)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets (with user notification)
- With Your Consent: Any other sharing with your explicit permission
We implement robust security measures to protect your data:
- End-to-End Encryption: All messages are encrypted and can only be read by you and the recipient
- Secure Data Storage: Personal information is encrypted and stored in secure databases
- HTTPS Encryption: All data transmission is protected with industry-standard encryption
- Access Controls: Strict employee access controls and security training
- Regular Security Audits: Ongoing security assessments and vulnerability testing
- Incident Response: Procedures in place to quickly address any security incidents
You have the following rights regarding your personal data:
- Access: View and download your personal data
- Update: Modify your profile and account information at any time
- Delete: Request deletion of your account and associated data
- Privacy Settings: Control who can see your profile and contact you
- Blocking: Block users and prevent them from contacting you
- Data Portability: Export your data in a common format
- Notification Controls: Manage what notifications you receive
- Opt-Out: Withdraw consent for optional data processing
We use cookies and similar technologies for:
- Essential Cookies: Required for basic platform functionality and security
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how users interact with our platform
- Marketing Cookies: Track user activity online for advertising and marketing purposes
You can manage cookie preferences through your browser settings or our cookie consent banner.
We retain your data as follows:
- Account Data: Until you delete your account
- Messages: Stored encrypted until deleted by users
- Friendship Ads: 60 days after expiration or until manually deleted
- Support Records: 3 years for customer service purposes
- Security Logs: 1 year for security and fraud prevention
- Anonymized Analytics: Indefinitely for service improvement
As a global platform, your data may be processed in countries other than your own. We ensure that:
- All international transfers comply with applicable data protection laws
- Adequate safeguards are in place to protect your data
- Data processing agreements meet international standards
- Your privacy rights are maintained regardless of location
PalsNet requires users to be at least 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Users aged 13-17 should have parental consent before using our platform. We encourage parents to monitor their children's online activities.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Notify you via email or in-app notification
- Update the "Last updated" date at the top of this policy
- Provide a summary of key changes
- Give you the opportunity to review and accept the changes
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@palsnet.net
Address:No. 33/52, Veppankulam, Vavuniya
Quick Response: We typically respond to privacy inquiries within 48 hours and resolve requests within 30 days.